Thursday, September 18, 2014
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Contract #: GS-35F-0065W
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Outsourcing  IT Support Help Desk
IT Support Help Desk

The IT support help desk is a strategic element of an overall service management strategy. Lore Systems effectively integrates people, processes, and technology in scalable help-desk solutions. Help Desk engineers use our innovative Remote System Monitoring application to provide state-of-the-art software maintenance and system troubleshooting for our customers, 24 hours a day, 7 days a week.

Lore's range of help desk solutions range from full outsourcing and deployment of Lore's robust proprietary web-based ticketing and CRM tools, to staff augmentation deployment on client sites.

We provide prompt, knowledgeable, courteous computing support services over the phone and via email. The Help Desk support specialists focus on effective and efficient issue resolution, and our team of program managers and analysts issue accurate reporting, feedback and data analysis for continued improvement.

Lore's mission is to provide consistent first call resolution through positive customer interactions; we recognize the value of customer interactions and the client's need to implicitly trust its services partner. We support client goals with flexible, customized solutions for customer service and technical support.

IT Support Help Desk is available 24x7x365. You can reach the desk by simply calling 1-866-251-0167 option #2.

Let Lore manage and monitor your network and server applications.

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Lore is hiring engineers, account managers and customer service representatives. Contact us for specifics.

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Protect your network from worms, viruses and denial of service attacks.

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