Lore's IT-Support capabilities are scalable and tailored to augment your existing IT staff capabilities. Lore manages the full life-cycle support of IT infrastructures including consulting, assessments, designs, project implementations, maintenance, optimization and training.
In order to fulfill the highest quality levels of service to our customers, Lore Systems maintains strong relationships with industry leaders such as Microsoft, Dell Novell, Cisco, Citrix, EMC, HP/Compaq, Apple and IBM. With consistent, up-to-date training, Lore Systems easily supports maintenance and training programs and offers cost effective solutions for most any requirement.
Lore has Gold and Platinum programs in place that offer technical support, consulting, related computing and system resources to your business. The support plans include, ensuring reliability, availability and security of your IT Infrastructure, service patches and updates, including remote/ secure access by Lore’s Network Operation Center, unlimited customer portal access, professional services, priority escalation and response time, guaranteed on-site emergency response, administration support, and access to advance replacement parts.
Lore's IT Support packages include:
Guaranteed 4-hour On Site Emergency Response Service.
24x7x365 Live Help Desk Support
24x7x365 Network Monitoring
24x7x 365 Client Portal (where customer can log and track trouble tickets in real-time)
Assigned Primary and Secondary Engineers.
Detailed Monthly Reporting
Guarantee on all Engineering Projects
The areas of support covered include but are not limited to:
Network Analysis and Assessment
Help Desk Support
Application and Operating Support
Network Hardware Support
Gold plan covers business hours Monday – Friday 9 am to 5 pm EST
Platinum Plan covers 24x7x365