Friday, July 25, 2014
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IP - PBX  Altigen Phone System Overview
Altigen Phone System Overview

AltiGen's award-winning phone systems are helping companies tie office locations together, improve customer retention, improve personalized service and more. Because the system was designed to allow a company to control the system, all day-to-day management can be handled in-house.

: . All-in-One Phone System Platform . :
AltiServ™ Voicemail
The AltiServ platform is the foundation of every AltiGen phone system, pre-packaged with powerful functionality.
AltiServ Overview
AltiGen's innovative design provides unlimited voicemail. Never worry about “Voicemail Ports” again!
Voicemail Overview
Voice over IP (VoIP)  
AltiGen VoIP phone systems are particularly well suited to businesses with multiple branch or remote offices.
Voice over IP (VoIP) Overview
 

: . AltiGen Telephones . :
IP 710 Telephone AltiTouch™ 510 Telephone
AltiGen's award winning Voice over IP telephone provides paging, intercom, busy lamp fields, and much more.
IP 710 Overview | IP 710 Brochure
AltiTouch 510 telephones make executive level features and capabilities affordable enough for every user.
AltiTouch 510 Overview | 510 Brochure
Softphone  
AltiGen systems include call control software (AltiView). This same software can be easily upgraded to become a softphone.
Softphone Overview
 

: . Phone System Management Software . :
AltiAdmin™  
AltiGen was the first phone system to offer self-administration. AltiAdmin puts your team in charge of daily changes to the system.
AltiAdmin Overview | AltiAdmin Demo
 

: . End User Software . :
AltiView™ AltiConsole™
Our desktop software provides call control, voicemail management and “screen pops”. AltiView is included with every system.
AltiView Overview | AltiView Demo
Our included operator software makes it easy to juggle calls and know who is calling. It even works with multiple locations.
AltiConsole Overview | AltiConsole Demo

: . Call Center Software . :
AltiAgent™ and AltiSupervisor™ Advanced Routing/Call Distribution
Our agent software will help your team professionally answer calls with real time statistics and advanced caller information. Supervisors have complete control with live views and monitoring of agent status, call queues and performance statistics.
Overview | AltiAgent demo | AltiSupervisor demo
Route your customer calls automatically by caller id , account number and more to the right employee every time.
Routing Overview | Routing Datasheet
Call Monitoring Software Development Kit (SDK)
When enabled, our supervisor software can allow managers to selectively monitor live calls even when out of the office.
Call Monitoring Overview
Custom integration with AltiGen's phone system is possible using our Software Development Kit.
SDK Overview

: . Voice Recording . :
Call Recording  
Our unique design makes it possible to automatically record select or even all calls without overpriced “bolt on” systems.
Call Recording Overview
 

: . Reporting Options . :
AltiReport™ Call Detail Record (CDR) Reports
AltiReports is a web based reporting application with advanced reports and queries to measure call center performance.
AltiView Overview
Every AltiGen system includes as standard a Call Detail Record application to maintain a history of all call activity.
CDR Overview


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