IT Support Help Desk
A strategic element of an overall service management strategy
Lore Systems helps ensure that your employees have the right tools and information they need at any time, by optimizing your IT infrastructure and delivery capability. Our services are backed by our 15 years of experience managing complex data networks.
Lore Systems will track, test, and maintain the most current software releases for you. As your requirements evolve, we work with you to redesign and reconfigure your network as necessary.
Lore Systems offers and supports equipment and corresponding software from leading technology vendors. We will help you architect your system and source the required equipment.
Lore Systems designs appropriate hardware and software configuration, including addressing, routing protocols, traffic prioritization and more.
Lore Systems handles all aspects of implementation, including access, installation, transport, network CPE and router configurations.
Our web-based performance reporting collects valuable data and organizes it into a meaningful format so that we can help ensure your network is operating properly. Customers have access to these reports, which can be viewed or downloaded.
Lore Systems' Managed Network Services Center (MNSC) provides 24x7 monitoring using Aprisma's (Cabletron) Spectrum management system.
We help you select the appropriate maintenance options for your hardware and software.
We will help you bundle your transport service and the necessary routers or ATM devices to deliver a total wide area network solution to efficiently and cost-effectively address your specific requirements. Our suite of Managed Network Services bring you a total internetworking solution.